Refund Policy

We accept mailed returns for both defective and non-defective new products, and customers may also request an exchange. Please start the request within 30 calendar days after delivery.

Eligible merchandise

A non-defective item may be returned after a change of mind, preference change, or option-selection mistake when it remains new, unused, and in its original condition. A damaged, defective, incorrect, incomplete, or materially misdescribed item may also qualify; reasonable inspection does not remove those protections.

Start the request before mailing

Email bayeb9089@gmail.com with the order number, checkout email, and reason for the request. For a product or delivery problem, include clear photos or video and keep the packaging and related parts. Wait for approval before mailing the item. Once approved, we will confirm the correct return address and instructions; the mailing address shown on our Contact Us page is for correspondence and is not automatically the return destination.

Prepaid label and fees

A free prepaid return label is included inside the parcel. For an eligible approved return, use that enclosed label and follow the confirmed mailing instructions, so you do not pay the related return-label or return-shipping charge. If the label is missing or lost, contact us for help before sending the parcel. We charge no restocking fee.

Exchanges and refunds

Exchange requests are reviewed under the same process, and the replacement depends on available inventory. After a refund is approved, we process and initiate it to the original payment method within 10 calendar days. A bank, card issuer, or payment provider may need additional time to post the credit.

This policy does not reduce consumer rights that cannot legally be excluded.