FAQ

These answers summarize ordering, delivery, returns, and account choices for our BlenderBottle store.

How long does delivery take?

After successful payment authorization, order processing normally takes 1–2 business days. Once dispatched, standard carrier transit is generally 4–6 business days. Weekends and applicable holidays are not business days, and an exact arrival date is not guaranteed.

May I return an item that is not defective?

Yes. A change of mind, preference, or incorrect option can qualify when the product is new, unused, and in its original condition. Contact us within 30 calendar days after delivery and receive approval before mailing it back.

What if the order arrives damaged or wrong?

Defective, damaged, incorrect, incomplete, or materially misdescribed merchandise may be returned. Send the order details and helpful photos or video so the issue can be reviewed.

Are exchanges available?

Yes. An approved exchange is subject to replacement inventory. The Refund Policy explains the request process.

How is a return mailed?

The parcel includes a free prepaid return label. After approval, use that enclosed label with the confirmed instructions. There is no restocking fee; if the label is missing, ask us for assistance before shipping.

When is a refund sent?

We process and initiate an approved refund to the original payment method within 10 calendar days. Posting by the bank or card issuer can take longer.

Which cards can I use?

Supported card choices are presented during checkout. See the Payment Policy for payment details.

Where can I find tracking or contact help?

Tracking is provided when available. Use Contact Us for order help, and review our Privacy Policy for privacy choices.